Refund policy

· Simply bring your product in original packaging to a Happy Returns location, scan the QR code, and your return and refund will process immediately.

· Once your return has been sent back and processed by our team, you will receive an email notification with confirmation of your refund or new exchange order.

· All refunds will be processed to the original form of payment used for purchase.

· If exchanging for a new item, shop our website with your return value credit. If your new order is less expensive than your original purchase we will refund you the difference. If your new order is more expensive than your original purchase, you will be prompted to enter your payment information in the secure checkout section and will be charged when your request is approved.

· 1- and 2-day shipping charges are non-refundable unless delayed by the carrier.

· Returns cannot be mailed to our warehouse without prior approval through the returns process outlined below. US is not responsible for any shipping charges or lost items that occur as a result of customers not following these US return procedures.

· US is not responsible for any non-US merchandise returned to our facility

· US products purchased online from EBAY, TEMU, Poshmark, ThredUp, or other unauthorized third-party sellers are not eligible for return, exchange or warranty claim, as we do not authorize our retailers to sell on such sites.

· US products purchased from an US-authorized store or authorized Amazon reseller should be returned to the location they were purchased. If you are unable to do so, we will gladly evaluate possible exchange options for a pair of the same value as verified by proof of purchase from an US-authorized seller. To qualify for an exchange, the shoes must be clean and free of wear as determined by our team. We are not able to offer refunds for items not purchased directly from US

HOW TO START YOUR RETURN OR EXCHANGE FOR YOUR US ORDER:

Looking to start a return or exchange?  Just visit US to start your return and please don't hesitate to reach out to us if you have any further questions: 

· Enter your US order number. This number will be seven digits long and can be found in any of your order emails, or on the packing slip included in your shipment.

· Enter the email used to place the order on US, or phone number entered at checkout, or the zip code to which the order was shipped.

· Select the item you would like to ship back to us. Item unable to be selected? It’s possible the return window has ended or there may be a return in progress for your item already. If you believe this is an error please contact our Customer Care team for personal assistance.

· Select your exchange item or opt for a refund back to the card used for purchase.

· If exchanging for a new item, shop our website with your return value credit. If your new order is less expensive than your original purchase we will refund you the difference when your order is processed. If your new order is more expensive than your original purchase, you will be prompted to enter your payment information in the secure checkout section and will be charged when your exchange is processed. 

· Select return shipment method. To return via mail, select the Box and Ship It method to create a prepaid return shipping label and packing slip to print, package, and drop off at the carrier location for return shipping. To return package-free at a return bar, select Drop Off at a Happy Returns Location to generate your QR code to return in person at any Happy Returns location. 

· Review your information to confirm your returning items, shipping address, contact information, and payment information as applicable. Read and accept terms listed, then click the Submit Return button to send your Return Request to our team.

· If your return request is approved automatically, you will see a return status page with information on next steps to return your original order and continue the remainder of the returns process. If your return has an item or detail that requires a quick check from our team, we will follow up with approval or next steps as soon as we get a chance to review it.

· Return your items through the method chosen in the returns process described above. If you need to make an adjustment to your return method, you must contact our team prior to dropping off your return.

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Your return or exchange will be completed by our team as soon as your RMA has been processed. Once complete, you’ll receive an email with details of your refund or new order.